Privacy Policy


This Privacy Policy applies to all personal information collected by which is owned and operated Crown Prestige Limousines Pty Ltd ABN 82 161 475 243 via telephone communications (1300 965 915), email correspondence ([email protected] or [email protected]) and the website located at or


1. What is “personal information”?
The Privacy Act 1988 (Cth) (the Act) currently defines “personal information” as meaning information or an opinion about an identified individual or an individual who is reasonably identifiable:
• whether the information or opinion is true or not; and
• whether the information or opinion is recorded in a material form or not.
If the information does not disclose your identity or enable your identity to be ascertained, it will in most cases not be classified as “personal information” and will not be subject to this privacy policy.
You should be aware that the Act contains certain exemptions which may impact upon our privacy obligations. For example, employee records are generally exempt from an organisation’s obligations under the Act. This exemption does not, however, permit us to use personal information contained in employee records for purposes not connected with the employment relationship. Employee records remain confidential.

2. Consents
By using providing us with your personal information via telephone communications, email correspondence or by use of our website, you hereby consent to our Privacy Policy and agree to its terms and conditions.

3. What information do we collect?
We will only collect personal information about you by lawful and fair means and not in an unreasonably intrusive manner. The kind of personal information that we may collect and hold include contact information (e.g. name, email address, and mobile phone number), age, postal addresses, business addresses, personal addresses, claim numbers, flight numbers, photographs, employment history, educational qualifications, Commonwealth identifiers (e.g. apprenticeship numbers) and financial information (e.g. credit card details).
The personal information that we may collect and hold from you is subject to the information you provide us by telephone communications, email correspondence or your usage of the Company’s website.

4. How we collect your personal information
We may collect personal information from you through various channels including face-to-face interactions, telephone communications, online forms or portals, and email correspondence.
If we collect personal information from you via our website, we may use digital cookies to remember your preferences and collect online traffic data and browsing characteristics. Internet cookies are small strings of text placed on users’ hard drives during the data exchange that happens when a browser points to a website. The browser stores the message in a text file which is sent back to the server each time the browser requests a page from the server. Cookies and other information collection technologies can only store information that is explicitly provided by the user or visitor in the first place, or information which is already known to the website such as your IP address. You can choose to adjust your browser to reject cookies or to notify you when they are being used, bearing in mind that rejecting cookies can result in a loss of some website functionality.

5. Purpose of collection
The purpose for which we collect personal information is to enhance your service experience on our website and through email correspondence and/or telephone communications. This includes personalising content based on your interests, improving our website, and efficiently responding to customer service requests. Additionally, we use the gathered data to process transactions quickly. Rest assured, we prioritise the security and privacy of your information, handling it in accordance with the Act and other applicable regulations.
We customarily disclose personal information only to our service providers who assist us in operating and analysing the website. Your personal information may also be exposed from time to time to maintenance and support personnel acting in the normal course of their duties.
By using our website, you consent to the receipt of direct marketing material. We will only use your personal information for this purpose if we have collected such information directly from you, and if itis material of a type which you would reasonably expect to receive from us. We do not use sensitive personal information in direct marketing activity. Our direct marketing material will include a simple means by which you can request not to receive further communications of this nature.

6. Retention of data
By providing us with your personal information, you hereby acknowledge and consent to the retention and storage of any personal information that you provide us for an indefinite period, subject to any applicable laws and regulations.

7. Access and correction
Australian Privacy Principle 12 permits you to obtain access to the personal information we hold about you in certain circumstances, and Australian Privacy Principle 13 allows you to correct inaccurate personal information subject to certain exceptions. If you would like to obtain such access, please contact us as set out below.

8. Overseas transfer
Your personal information will not be disclosed to recipients outside Australia unless you expressly request us to do so. If you request us to transfer your personal information to an overseas recipient, the overseas recipient will not be required to comply with the Australian Privacy Principles and we will not be liable for any mishandling of your information in such circumstances.

9. Protection under foreign laws
In some circumstances, foreign data protection laws may have extra-territorial application in Australia and may provide additional protection to individuals if we have collected their personal data from an overseas jurisdiction. Where this is the case, there may be additional rights and remedies available to you under the foreign law.

10. Children’s privacy
We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will promptly delete such information from our systems.
If your child and/or children provide us with their personal data, you agree to indemnify us against any claims, damages, or liabilities arising from such data submission. We deny any responsibility or liability for the actions of children providing their data without appropriate parental or legal guardian consent.

11. Privacy protection protocols
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible. We use regular Malware Scanning. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential. All personal information (save for credit information) is processed through our gateway provider and is stored off-site and on our internal NAS hard drive.
All credit information you supply is encrypted via Secure Socket Layer (SSL)technology and is compliant with Payment Card Industry Data Security Standards. We implement a variety of security measures when a user places an order to maintain the safety of your personal information. All transactions are processed through a gateway provider.
A data breach occurs when personal information is accessed, disclosed without authorisation, or is lost. For example, when a database containing personal information is hacked.
If a data breach occurs, we will attempt to contain any breach as soon as practically possible. How we ensure a data breach is contained will vary on a case-by-case basis but may include the following protocols:
1. suspending compromised accounts;
2. removal of malware, where identified;
3. temporary platform downtime if necessary;
4. the recovery of any lost data, if possible;
5. repairing unauthorised modification of data, if possible; and
6. restoring access to the platform when possible.

12. Disclosure of your personal information to a third party
We acknowledge that certain functionalities of our services may involve interactions with third-party platforms, services, or applications. While we take rigorous measures to protect your privacy within the scope of our platform, itis important to note that we cannot guarantee that potential breaches will not or be held responsible for breaches of privacy that may occur in circumstances beyond our control, specifically related to third-party sharing.
Our services may integrate with or utilise third-party applications, plugins, or services for enhanced functionality. These third parties may have their own privacy policies and practices. Users are encouraged to review the privacy policies of any third-party platforms or services they choose to interact with through our platform. The terms and practices of these third parties are beyond our direct control.
In instances where you willingly share personal information with third-party services through our platform, we cannot be held accountable for the subsequent use or protection of that personal information.
You hereby agree to indemnify and hold us harmless from any claims, damages, or losses arising from interactions with third-party services facilitated through our platform.

13. Coverage ofthe Company’s employees
All employees, contractors, and individuals participating in the operations of our business are subject to the terms outlined in this Privacy Policy. Through their affiliation with the Company, staff, contractors, and other stakeholders are covered by and must adhere to the terms and conditions specified in this Privacy Policy.

14. Complaint procedure
If you have a complaint concerning the manner in which we maintain the privacy of your personal information, please contact us as set out below. All complaints will be considered by our General Manager and we may seek further information from you to clarify your concerns. If we agree that your complaint is well-founded, we will, in consultation with you, take appropriate steps to rectify the problem. If you remain dissatisfied with the outcome, you may refer the matter to the Office of the Australian Information Commissioner or you may seek independent legal advice.

15. Amendments to this policy
We reserve the right to change and modify this privacy policy at any time without prior notice. Your continued use of our services following the posting on our website of changes to these terms means you accept these changes. You will always have access to the most recent policy on

16. How to contact us about privacy
If you have any queries, or if you seek access to your personal information, or if you have a complaint about our privacy practices, you can contact us through: [email protected] or [email protected].

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