Chauffeur Service Hire Terms and Conditions

1. General
a. Limo Hire Melbourne is a division of Crown Prestige Limousines Pty Ltd ABN 82 161 475 243 (“We/Us/Our”) provide our services on these terms and conditions (“Terms”).
b. These Terms apply to your use of our website, call center, transportation and chauffeur reservation services and all other related and ancillary services (“Services”).
c. By continuing to make a reservation with us, using our Services, you consent to these Terms and agree to enter into an agreement with us to be bound by these Terms.
d. We reserve the right to review and change any of the terms and conditions within these Terms at our sole discretion. Any changes to the Terms take immediate effect from the date of their publication on our website, https://www.limo-hire-melbourne.com.au/ or https://www.crownprestigelimousines.com.au/ (“Website”).

2. Services
a. We facilitate the formation and administration of chauffeur and travel arrangements between you and chauffeur drivers (“Chauffeurs”). At times, Chauffeurs will be third parties contracted by us to provide you with transportation services (“Third Party Chauffeurs”).
b. Third Party Chauffeurs are separate entities governed by their own operational guidelines & operate at all times under their own insurance policies.
c. By using our Services, you acknowledge that we may not be providing you with transportation services and agreeing that where a Third Party Chauffeur is engaged, we have no responsibility or liability for any transportation services provided to you by the Third Party Chauffeur.
d. Limo Hire Melbourne is a division of Crown Prestige Limousines P/L is a hire car transportation booking agency, we do not offer any form of medical advice or assistance.

3. Reservations
a. You may make a reservation for chauffeur transportation by submitting a booking form through our Website or emailing us at [email protected] [email protected] or calling us on 1300 965 915 (“Reservation”).
b. A Reservation made through our Website must be made at least 24 hours prior to the pick up time. We reserve the right to reject any Reservation made within 24 hours of the pick up time.
c. At the time of making a Reservation, you must provide your name and contact details, pick up date and time, pick up and drop off locations, number of passengers, vehicle preference and payment details (“Reservation Details”).
d. A Reservation will not be confirmed unless and until all Reservation Details are provided to us and payment is made in accordance with clause 4 of these Terms.
e. Upon confirmation of a Reservation, a confirmation email containing a Reservation number will be sent to you at the email address provided at the time of booking. A Reservation is not confirmed and booked in with us until such time as a confirmation email is received by you. In the event you do not receive a Reservation confirmation email within 24 hours of booking, please contact us on [email protected]

4. Payment
a. Upon receipt of the Reservation Details, we will provide you with a quote for the reservation fee payable by you for the Services requested by you (“Reservation Fee”).
b. Payment is accepted by credit card (VISA and MasterCard) or electronic funds transfer. Cash is not accepted.
c. Except as otherwise agreed, you must pay the full Reservation Fee prior to the pickup date, as follows:
i. For Reservations made within 14 days of the pickup date, full payment must be made by credit card or electronic funds transfer within 24 hours of receipt of the Reservation Fee quote.
ii. For Reservations made more than 14 days in advance, a deposit of 50% of the Reservation Fee must be paid by credit card or electronic funds transfer within 24 hours of receipt of the Reservation Fee quote (“Deposit”) and the balance (50%) paid not less than 14 days prior to the pick up date.
d. VISA and MasterCard credit card transactions will incur an additional 5% surcharge.
e. By proceeding with a booking, you authorise us to charge any credit card provided by you to us for all outstanding amounts relating to the Reservation. You authorise us to hold your credit card details on file as security against additional charges incurred to the Reservation including waiting time, vehicle changes, modifications, date and time changes, cancellations, additional trips, additional bookings, and any vehicle damage caused by you or your guests.
f. All Deposits paid are strictly non-refundable in any circumstances, except in accordance with clause 13a.
g. We will only provide you a refund in the event we are unable to provide you with the Services, we are unable to continue providing you with the Services or we, in our absolute discretion, deem that it is reasonable to do so under the circumstances.

5. Cancellations
a. All cancellations must be made in writing to [email protected] or [email protected] referencing the Reservation number,
i. Airport Sedan Transfer bookings not less than 72 hours prior to the pick up time.
ii. Weddings & Parties (Wedding Cars, Stretch Limousines, Minivans & Buses) not less than 14 days prior to the pick up time.
iii. Main Events – all vehicle types not less than 14 days prior to the pick up time.
iv. Government announced restrictions & disasters full refund or change of date permitted.
vi. Airport transfers and short trips 72hrs prior, main events and concerts 14 days prior no charge/full refund. 14 to 7 days 50% refund.
vii. Cancellation less than 7 days or failure to arrive for booking: no refund unless prior arrangements made.
viii. Please notify us of any changes to itinerary as soon as possible so we can make the necessary adjustments for you.
ix. Any detours or deviations from the scheduled booking may result in additional charges.
b. In the event you notify us of the cancellation 7 or more days prior to the pick up date, you shall be entitled to a refund of 50% of the Reservation Fee paid by you.
c. In the event you cancel within 7 days of the pick up date, you shall not be entitled to any refund of the Reservation Fee paid by you.
d. Any Deposit paid by you under clause 4 is strictly non-refundable.

6. Account Customers
a. You may apply to us to obtain a corporate customer account. Our accounts teams may, in their absolute discretion, approve or reject your application.
b. Notwithstanding clause 4 of these Terms, if you are approved for a corporate customer account, you will be sent an invoice for the Reservation Fee on completion of the transportation of you by the Chauffeur (“Invoice”). All Invoices must be paid within 14 days of the date of the Invoice by the payment details contained on the Invoice, as directed by us from time to time. Upon payment of any Invoices, you must provide a remittance advice for the payment to us by email to [email protected] and quote the invoice number as a reference for the payment.
c. Notwithstanding clause 5 of these Terms, if a cancellation is made within 24 hours of the pick up time or you or your passengers do not attend the pick up location, an Invoice shall be raised for the full amount of the Reservation Fee and you shall be required to pay the full amount of such Invoice on the terms provided in clause b above.

7. Reservation Modifications
a. Following confirmation, a Reservation may be modified by you by notifying us by contacting us on 1300 965 915 or by email to [email protected] and quoting your reservation number and all modifications (“Modification Request”). A Modification Request must be made prior to the date of pick up.
b. We will endeavour to accommodate all Modification Requests, however modifications are subject to Chauffeur availability and we cannot guarantee that modifications will be accepted or confirmed by us.
c. Any Modification Request may incur an additional fee to be paid by you to us, subject to additional stops, time of transport and distance involved in the Modification Request.
d. We reserve the right to modify your reservation in the event the Chauffeur is required to wait in excess of 15 minutes following the designated pick up time. This will be charged in 15-minute increments as per the rate charged on the reservation.

8. Vehicle Options
a. At the time of making your reservation, you must select your vehicle preference. We will use our best endeavours to ensure this vehicle is made available to you, however we reserve the right to substitute the vehicle for your Reservation with another similar vehicle.

9. Conditions of Reservation
a. You acknowledge and agree that all passengers to a Reservation must wear a seat belt at all times during the course of riding in a vehicle as part of the Reservation.
b. You agree that it is your responsibility to ensure all children required by the relevant legislation to be secured in a child restraint, booster seat or other specialised equipment (“Child Seat”) whilst travelling in a vehicle, are so secured throughout transportation under a Reservation. Should a Child Seat be required for a Reservation, please notify us not less than 24 hours prior to the pickup date in writing to [email protected] quoting your Reservation number.
c. You acknowledge and agree that each vehicle has passenger limits. You thereby agree that you will advise of an accurate number of passengers to the Reservation upon booking and not invite additional passengers to the vehicle exceeding the passenger limit.
d. You acknowledge and agree that you must abide by any laws set by the state or Commonwealth government from time to time regarding Covid-19. You agree to notify us in the event you or a passenger test positive for Covid-19 within 48 hours of your Reservation (whether before or after).

10. No Unlawful or Prohibit Use
a. You acknowledge and agree that damaging or soiling the interior or exterior of the Reservation vehicle, including all fittings and fixtures, is strictly prohibited. In the event you or a party to your Reservation damages or soils the vehicle, you will be liable for all costs incurred to rectify said damage, including but not limited to, costs of professional cleaning of the vehicle and mechanic services to the vehicle.
b. You agree that you and all parties to your Reservation must not actin a manner deemed by the Chauffeur to be unsafe, crass or damaging to the Chauffeur, others within your Reservation or the public at large. In the event of such behaviour, we and the Chauffeur reserve the right to evict you and your party from the vehicle and immediately terminate the Reservation, with no refund available.
c. You agree that it is strictly prohibited for passengers to a Reservation to place their arms or other body parts through windows or sunroofs whilst the vehicle is driving.
d. You acknowledge and agree that alcohol, smoking and illicit substances are strictly prohibited in the vehicle during a Reservation. Alcohol is only permitted in licenced vehicles and stretch limousines.

11. Lost or Damaged Property
a. Please ensure all property is removed from the vehicle at the end of the Reservation. If items are left inside the vehicle, we may hold the items at our depot, which may be collected by you. In the event a Chauffeur is required to deliver a lost item to you, a fee will be payable by you, calculated and charged upon the vehicle’s hourly rate.
b. We are not responsible or liable for any loss or damage to any personal belongings in the course of a Reservation.

12. Privacy
a. We take your privacy seriously and any information provided to us through your use of our Website and/or Services are subject to our Privacy Policy, which is available on the Website. www.limo-hire-melbourne.com.au

13. General Disclaimer
a. Nothing in the Terms limits or excludes any guarantees, warranties, representations or conditions implied or imposed by law, including the Australian Consumer Law (or any liability under them) which by law may not be limited or excluded.
b. Subject to this clause, and to the extent permitted by law:
i. all terms, guarantees, warranties, representations or conditions which are not expressly stated in the Terms are excluded; and
ii. will not be liable for any special, indirect or consequential loss or damage (unless such loss or damage is reasonably foreseeable resulting from our failure to meet an applicable Consumer Guarantee), loss of profit or opportunity, or damage to goodwill arising out of or in connection with the Services or these Terms (including as a result of not being able to use the Services or the late supply of the Services), whether at common law, under contract, tort (including negligence), in equity, pursuant to statute or otherwise.
c. Use of the Website and the Services is at your own risk. Everything on the Website and the Services is provided to you “as is” and “as available” without warranty or condition of any kind. None of the affiliates, directors, officers, employees, agents, contributors and licensors of make any express or implied representation or warranty about the Services or any products or Services (including the products or Services of Chauffeurs) referred to on the Website. This includes (but is not restricted to) loss or damage you might suffer as a result of any of the following:
i. failure of performance, error, omission, interruption, deletion, defect, failure to correct defects, delay in operation or transmission, computer virus or other harmful component, loss of data, communication line failure, unlawful third party conduct, or theft, destruction, alteration or unauthorised access to records;
ii. the accuracy, suitability or currency of any information on the Website, the Services, or any of its Services related products (including third party material and advertisements on the Website)
iii. costs incurred as a result of you using the Website or the Services; and
iv. the Services or operation in respect to links which are provided for your convenience.

14. Limitation of liability
a. To the extent permitted by law, our total liability arising our of or in connection with the Services or these Terms, however arising, including under contract, tort (including negligence), in equity, under statute or otherwise, will not exceed total cost of the Services to you.
b. You expressly understand and agree that we and our affiliates, employees, agents, contributors and licensors shall not be liable to you for any direct, indirect, incidental, special consequential or exemplary damages which may be incurred by you, however caused and under any theory of liability. This shall include, but is not limited to, any loss of profit (whether incurred directly or indirectly), any loss of goodwill or business reputation and any other intangible loss.

15. Jurisdiction
The Services offered by us are intended to be viewed by residents of Australia. In the event of any dispute arising out of or in relation to the Website, you agree that the exclusive venue for resolving any dispute shall be in the courts of Australia.

16. Governing Law
The Terms are governed by the laws of Australia. Any dispute, controversy, proceeding or claim of whatever nature arising out of or in any way relating to the Terms and the rights created hereby shall be governed, interpreted and construed by, under and pursuant to the laws of Australia, without reference to conflict of law principles, notwithstanding mandatory rules. The validity of this governing law clause is not contested. The Terms shall be binding to the benefit of the parties hereto and their successors and assigns.

17. Severance
If any part of these Terms is found to be void or unenforceable by a Court of competent jurisdiction, that part shall be severed and the rest of the Terms shall remain in force.


Limo Hire Melbourne is a division of Crown Prestige Limousines Pty Ltd ABN 82 161 475 243. Crown Prestige Limousines P/L can be contacted on 1300 965 915 or at [email protected]

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